What our customers are saying

Your smile is your logo,​

your personality is your business card,

how you leave others feeling after having an experience with

you becomes your trademark.

~ Jay Danzie

~ Jay Danzie

Customer service and communication has always been a pet peeve of mine. Gone are the days of good ole customer service. Some due to electronic devices and some due to inadequate training.  Many companies just do not have the time to communicate with or properly train their employees or keep on top of their employees during busy times. We live in a time where customers have busy lifestyles. Whether in a retail store, restaurant or doctor's office, patients  and customers are looking for instant satisfaction, but does that mean they do not want or deserve good service?   Some establishments are suffering and/or closing due to poor customer service.  Employees are losing jobs.  What is it that an employee can do to make a customer’s visit an enjoyable and productive one creating loyal clientele?  What about the employee's communication? Are they giving productive feedback to their employers or just complaining? 

Maybe your company is doing well, but you would like to do better. What is it that you need to do to make your company stand out from others or be competitive when it comes to customer service? Opening a new company?  It's a risk and to make it these days you need to hire employees who want to be there and have a stake in the company's success.  What are your hiring goals or time frame?  Do you have the time to do it? Do you know what questions to ask to help you hire the best employees? In order for any business to succeed in these times, one must know what the need is, how they can fulfill the need and establish good relationships in order to have repeat customers.

Adair Consulting is a local Customer Service Assessments and Training company.  Through  many years in Food Services, Retail, Events as well as in the Healthcare Industries,  We have learned about the value of good customer service and communication. One bad experience can turn a customer/patient away forever and word of mouth can make or break a company.  Since Adair Consulting is located locally,  frequent visits or quarterly trainings can be scheduled with minimal notice.