What our customers are saying
Your smile is your logo,
your personality is your business card.
How you leave others feeling after
having an experience with you
becomes your trademark.
~ Jay Danzie
~ Jay Danzie
Adair Consulting is a Customer Service and Operational Assessments & Training company located in Goshen, New York. Although, we cater to locally owned businesses within Orange County, we also serve larger corporations who may not have the manpower to serve all their locations or perform repeat visits.
Running a business is time consuming and through our combined years of experience in various industries, we have learned the value of a businesses operations, their presentation as well as good customer service and communication.
It all begins with the operational end of the business. Processes and procedures may be in place, but are they effective? Are they serving their purpose and efficient? If processes and procedures are not running smoothly, then customer service suffers. Not only will employees be frustrated, but customers as well.
A businesses' setting also plays a big role. Can you imagine having a spa with loud colors and head banging music? The setting has physical and psychological effects on a customer or client. It can make an experience that much more inviting or can be a turn off.
Through our combined backgrounds, we can perform assessments on customer service and businesses operations for various industries. We can be attentive to your company's needs with frequent visits and/or quarterly trainings.
Lisa Adair Murray, Owner/Consultant
Lisa is a graduate of Syracuse University where she earned her degree in Speech Communication with minors in Retail Management and Psychology (Organizational). Her previous employer was Garnet Health (formerly ORMC) where she worked as a Unit Coordinator for various units and in the Marketing & PR Department. She was also a member of the Patient Experience Committee and the Auxiliary.
As an Event Planner she organized fashion shows, movie premieres, contests and multiple large venue events. On the side she has worked in catering for weddings, showers and promotional events. Her earlier experience includes retail management for various retail chains and advertising.
Lisa is originally from Westhampton, NY and moved to New Hampton, NY in 2005, then to the village of Goshen, NY in 2020. Lisa previously owned Ladair Services, a Professional Organizing and Special Events Company.
Lisa holds certificates in Managing Multiple Projects, Objectives & Deadlines, and Improving Quality. She is certified in CPR/AED and First Aid.
Elisa Maruottolo, Consultant
Elisa is a CUNY Hunter College graduate with a degree in Accounting. She has worked as an accountant for various companies and was an Auditor for BIG 4 Accounting Firms. At KPMG Elisa was a Product Development & Training Coordinator. She has performed Internal Audits and was a NYC Tax Preparer. Her experience also included Retail Sales and was a Human Resources Manager.
Elisa is originally from Queens, NY and currently lives in Sugar Loaf, NY. She is a Touchstone Certified Mediator and holds a CPA License.
Mari Belfance, Manager
A graduate of Russell Sage College (The Sage University of Albany, NY), Mari earned her degree in Political Science and Public Administration. She worked for over 20 years in the Health Insurance Industry specializing in physician and hospital relations. Mari is a registered yoga instructor and a Certified Nursing Assistant.
Originally from Rotterdam, NY, Mari moved to Florida, NY in 2000.